01 · Northwind / Contact
A real person reads this.
Here’s who.
We’re a team of 38 across North America. New messages go to one of three people first, depending on what you need, and they’ll tell you who else should join.
4
Hubs
6
Time zones
< 1 day
Reply
02 · Who you’ll hear from
New engagements
Sam Reyes
Head of Delivery
New engagements and how a project would run: timelines, team structure, what to expect week to week.
Toronto
Mon–Fri · 9:00–18:00 local
Partnerships & press
Dana Whitfield
Co-founder & CEO
Partnerships, press and anything that needs a decision above a single engagement.
San Francisco
Mon–Fri · 9:00–18:00 local
Security & governance
Jordan Achebe
Head of Responsible AI & Governance
Security, data handling and governance: the questions your risk or legal team sends before a contract is signed.
Chicago
Mon–Fri · 9:00–18:00 local
Send your message below and it routes to the right one of us. If you already know who you need, pick them; it saves a step.
03 · Where the team is
No single office.
One team.
Four hubs across six time zones. Inbound is covered during business hours in every US and Canadian zone.
Chicago
9 people
Mon–Fri · 9:00–18:00 local
Denver
5 people
Mon–Fri · 9:00–18:00 local
San Francisco
10 people
Mon–Fri · 9:00–18:00 local
04 · Send your message
Short is
fine.
Two sentences about the workflow is enough for a useful first reply. If it needs a call, we’ll suggest one.
Phone
05 · Questions
Quick
answers.
NDAs, minimums and references: the three things people ask before the first call.
01
How fast will you reply?
Within one working day, from a person who can answer the question, not a sales queue.
02
Do you sign NDAs before a first call?
03
Is there a minimum engagement size?
04
Can we talk to a past client?
06 · Start
Rather talk
it through?
Book a 30-minute readiness call with the person who would scope your engagement.