Knowledge & RAG Systems
Retrieval-augmented assistants that answer from your own documents, policies and systems of record, with citations.
6–12 weeks
Typical timeline
$65k
Starting fee
Knowledge
Practice
02 · Overview
How we approach it
A knowledge assistant is only as trustworthy as its citations. We build retrieval systems that answer from your actual source material — policy manuals, claims files, past matters, product documentation — and show exactly where an answer came from, so a user can verify it in one click.
We evaluate every system against a gold-standard question set built from real queries your team already fields, and we don’t call it production-ready until it clears an accuracy bar you set, not one we pick for you.
03 · What’s included
Every
Knowledge & RAG Systems
engagement
includes:
Scoped precisely after a workflow walkthrough, then written into the statement of work. Nothing on this list is optional.
Knowledge source mapping & access design
Retrieval pipeline & chunking strategy
Grounding & citation layer
Evaluation against a gold question set
Rollout & usage analytics
04 · What it typically delivers
38%
faster average resolution time on grounded queries
94%
answer accuracy against a held-out evaluation set
10 weeks
average time to production
05 · Timeline
6–12 weeks
scoped after a walkthrough.
The exact plan is written after we walk the workflow with the people who do it today. These are the phases it usually runs through.
Workflow walkthrough
Scope, data access, success metric
Wk 1–2
Build
In shadow mode against live inputs
Wk 2–7
Evaluate
Gold set, thresholds, red-team pass
Wk 7–9
Launch
Staged rollout with a rollback plan
Wk 10–11
Hypercare & handoff
Runbooks, alerts, named owner
Wk 11–12
06 · In production
See it
running somewhere real.
08 · Questions about this service
Questions
about this service.
Anything else, ask on the call. We answer before you sign, not after.
—
Does the assistant ever answer from outside our documents?
—
How do you handle documents that contradict each other?
—
What's the gold question set?
09 · Start
Tell us the workflow.
We’ll scope the rest.
We’ll tell you what this service looks like for it, what it would take and what it would be worth.