01 ·

/

Retail & Consumer Goods

Retail & Consumer Goods.

Built for what you do.

Built for what you do.

Customer-facing answers stay inside your policies, and every automated action can be traced and reversed.

−27%

Contact centre handle time

4.6/5

Assisted chat CSAT

9 wks

Kickoff to production

Retail & Consumer Goods

02 · Where this fits

Key use cases

What teams in

Retail & Consumer Goods

build with us

Customer service deflection and knowledge assistant

Customer service deflection and knowledge assistant

Customers get grounded answers on orders and policies; agents get the hard cases with context.

Demand and inventory forecasting across stores and DCs

Demand and inventory forecasting across stores and DCs

Forecasts per store and DC that planners can see the confidence of.

Supplier and vendor document processing

Supplier and vendor document processing

Vendor documents read and reconciled against orders, exceptions only for humans.

Store operations exception routing

Store operations exception routing

Store issues classified and routed to the team that can actually fix them.

03 · Governance

Built for review

Built for

Built for

your regulators.

your regulators.

Customer-facing answers stay inside your policies, and every automated action can be traced and reversed.

PCI DSS scope control

GDPR and CCPA

Brand and policy guardrails

Consent management

−27%

Contact centre handle time

4.6/5

Assisted chat CSAT

9 wks

Kickoff to production

Talk to someone who has shipped

in Retail & Consumer Goods.

01

Northfield & Cole

Retail & Consumer Goods

Use cases in production

3

Was

0

+3 shipped

From a readiness assessment to

three systems in production.

A five-week assessment ranked 23 candidate use cases on the same terms; the top three shipped inside six months.

3

production use cases shipped within 6 months of the assessment

$680K

in first-year savings across the first two use cases

5 weeks

assessment to signed roadmap

Read the case

01

Northfield & Cole

Use cases in production

3

Was

0

+3 shipped

From a readiness assessment to

three systems in production.

A five-week assessment ranked 23 candidate use cases on the same terms; the top three shipped inside six months.

3

production use cases shipped within 6 months of the assessment

$680K

in first-year savings across the first two use cases

5 weeks

assessment to signed roadmap

Read the case

06 · Questions

Asked by teams in this industry

What teams here

What teams here

ask first.

ask first.

Anything else, a 30-minute call covers it.

Q

Will the assistant make up a policy?

Q

Does it handle payment data?

Q

Can we roll it out store by store?

07 · Start

07 · Start

Ready to see what this

looks like for your team?

A 30-minute call, scoped to the actual constraints of your industry, not a generic AI pitch.

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